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Shipping and COVID-19

  • We are currently delivering to all regions

  • Please use residential addresses only. Deliveries to business addresses may not be completed.

  • Please allow for shipping delays to regions that are currently impacted by Government Lockdowns

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COVID-19 UPDATE

 Updated on 23 June, 2020

It’s business as usual at MAISON de SABRE, and we are continuing to process orders whilst preserving the health and safety of our loyal customers and dedicated staff.

Where possible, we have supported work-from-home environments for our employees in our Australian office. We’ve also implemented social distancing and elevated health standards at our office and warehouse.

We are continuing to ship all orders, and we will update our website if anything changes, or if delays are expected. We are working in real-time with our shipping partners to ensure any changes are communicated efficiently. 

We will continue to be available to our customers and our Customer Experience & Social Media team is online as normal to answer your requests.

Please stay safe and well, we are all in this together.

 

FAQ’s 


Can I still make a purchase from your website? 

Yes! We are still accepting domestic and international orders as per normal. We are not currently experiencing any delays with processing orders. We do recommend ordering to an address that you know you’ll be able to access, such as your home, as opposed to business addresses that may have restricted access.


Has COVID-19 affected your delivery process?

Australia Post is experiencing international delivery delays due to limited airline capacity and government restrictions as a result of COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible to clear back orders.

We will continue to monitor the situation closely and will provide personal updates via email, WhatsApp and on our website should anything change. 

You can track your delivery with Australia Post through parcel tracking, the online chatbot or the MyPost App. For the latest information about delays and impacts please visit auspost.com.au.

Updated shipping time frames: 

Express

Standard

USA

7 - 20 business days 

10 - 25 business days 

Singapore

4 - 8 business days 

7 - 13 business days 

Malaysia 

4 - 8 business days 

7 -13 business days

United Kingdom 

6 - 10 business days 

9 - 15 business days 

Ireland 

6 - 10 business days 

9 - 15 business days 

Central 
Europe 

7 - 13 business days 

9 - 20 business days 

United Arab Emirates

8 - 18 business days 

9 - 25 business days

Saudi Arabia 

8 - 18 business days 

9 - 25 business days

Israel 

8 - 18 business days 

9 - 25 business days

REST OF WORLD* 

4 - 18 business days 

10 - 30+ business days

 
* Regional timeframes for rest of world available here.

Can I cancel and get a refund due to COVID-19?

While we understand your concerns, we’re unable to cancel any orders once finalized on our website. Our Customer Experience team is here to provide exceptional service and will personally update you of any changes that arise. 

 

I need to change my address due to COVID-19. Is that possible? 

We understand that you may now need to amend your delivery addresses. Our Customer Experience team is happy to look into whether the address can be updated. If your order has been shipped we may be unable to make the change, however we will make a note on the order to have that parcel re-shipped as soon as it is redirected to us.

 

For any other questions, please do not hesitate to contact us at info@maisondesabre.com. Our customers will always continue to be our first priority.