FAQs
Once your parcel has been dispatched, you will receive a tracking notification from Australia Post.
To track your order please use the tracking number provided by Australia Post and the link. Once it leaves Australia and is in your destination country please follow the links below that correspond to your country.
For all orders travelling to the U.S please use the USPS link: https://tools.usps.com/go/TrackConfirmAction_input
For orders travelling to the United Kingdom please use the ParcelForce link: https://www.parcelforce.com/track-trace
For all other countries please use the link: https://www.17track.net/en. Here you will find out your postal service for your country.
Please also note, we are unable to advise if any taxes or duties might be applicable once your parcel reaches the destination country. For further details on this you must contact your local post or customs office.
Please note that your tracking number may also be in your junk and spam folders, so please ensure you also check there. If you don’t receive this, please contact our lovely customer service team and they will be able to provide this for you. We are not reliable for any incorrect address input or return to senders.
shipping tracking ship where long link how covid coronavirus Can you help me track my order?Our Customer Experience team are always happy to assist. Send us an email to contact@maisondesabre.com
Please ensure you are checking all tracking details carefully. We also advise checking with your local post service as they will provide further updates for you.
For all shipping updates please click here
customs duties payment VAT What if I don't pay the customs charges?Customs charges aren't affiliated with MAISON de SABRÉ. If you do not pay your customs fees your order may be destroyed/abandoned and we are unable to provide a refund of your order.
return refund policy fault warranty bad What is your returns policy?We are confident your MAISON de SABRÉ product will be a quality companion. If you believe your product is faulty or not up to standard, read more here about our returns policy.
shipping country Where do you ship to?We ship worldwide including: Australia, New Zealand, United States, Canada, the United Kingdom. Europe, Asia, Middle East, Japan as well as many other countries.
shipping house post office shipping tracking Will my parcel be delivered to my address?Yes! Your parcel will be delivered to the address provided at the time of purchase.
However, if you are not home at the time of delivery, or you have provided an incorrect address your parcel will be redirected to your local post office for collection.
If the parcel has been redirected to the post office, it is the customer’s responsibility to follow this up.
*Please note: UAE and Israel customers must collect their parcels from their local post office.
You have two options to track your parcel:
If you have a MAISON de SABRÉ account:
Log in to your account through our website, check your account overview to see your previous orders. Please click your invoice number, this will redirect you to the fulfilment status and all tracking details.
If you don't have a MAISON de SABRÉ account:
Once your order has been fulfilled, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link provided in the email. Your order can take 1-3 business days to be dispatched
*Please note, tracking can take around 24 hours to update after dispatch
Our shipping timeframes can vary depending on your region. You can view full shipping information here
*All shipping times exclude order processing and customs delays.
shipping change cancel wrong fix My address is incorrect can you please change this?Please contact contact@maisondesabre.com as soon as possible. We can amend address details if your order hasn't already been processed by our distribution team. If your order is undeliverable due to an insufficient or incomplete address our Customer Experience team will contact you to organise a re-delivery.
customs duties payment VAT charges Will there be any customs fees or taxes?Customs fees or taxes vary between individual countries. Additional taxes or customs fees may be applied at the port of entry at the recipient country.
If you are unsure about customs fees in your country, please contact your post office or customs office. We take every effort to ensure a quick and smooth delivery. However, we do not take responsibility for any delays and extra fees that may be applied via customs and duty offices in the receiving country.
It is the customer’s responsibility to cover any additional import duties, customs and taxes. Payment is necessary for your parcel to be delivered.
Once an order has been placed and finalised on our website, we’re unable to amend your order under any circumstances. For any further queries regarding your order, please contact us on contact@maisondesabre.com
order information size change incorrect wrong changed mistake replace replaced I asked for my order to be changed but it is still the same. Can this be replaced?Unfortunately, we are not liable for changes to orders once they have been placed. We don't guarantee change requests can be fulfilled and we are unable to replace items once they have been personalised. Please ensure all details are confirmed and correct before finalising your purchase.
order information order information Order change incorrect wrong changed mistake replaced size I have received the incorrect product, what do I do?In the rare instance, you believe you have been sent the incorrect item please email photos of the front and back of your items to contact@maisondesabre.com
Please know MAISON de SABRÉ is not liable for incorrectly ordered products. We are unable to replace these unless it is a fault made by our warehouse team.
In the rare instance your monogramming is incorrect please send through your order number and photos of the incorrect monogram to contact@maisondesabre.com
order information sale offer Are there any discount codes?We do not currently have any discount codes. If we are to offer discounts please keep an eye out on our social media channels.
Personalization Personalisation Monogramming personalise personalize color colour foil What color is the monogram?Across our entire range, we stamp the monogram in gold or silver foil.
Please know that ALL MAISON de SABRÉ logos will remain in gold foil even when the silver foil has been selected.
Please know that the BLACK CAVIAR/SILVER MAISON de SABRÉ logo will remain in SILVER. All other clutches will be monogrammed in gold.
Personalisation Monogramming five 5 more characters How many letters can I have monogrammed?Maximum 4 characters with only English letters, numbers and the symbols: # . & and ♡
Personalisation Monogramming emoji special character personalise personalize Do you monogram emojis?We currently only offer the “love heart” emoji.
Simply click the “heart” button when completing your monogram.
Unfortunately, we currently only allow English Alphanumeric characters to be monogrammed.
Personalisation Monogramming logo custom my company Can you monogram my business logo instead of initials?We offer full customisation for our corporate customers. Please note minimum order quantities apply.
Please email your request to contact@maisondesabre.com
Your initials will be monogrammed depending on the product of your choice:
- Top third of your Phone Case
- Bottom right corner of your Clutch
- Centre of your card Holder
- Inner fold right corner of your Bi-Fold Wallet
- Top Centre of your Zipped Wallet
- Bottom Centre of your Card Case
We perform quality checks on all of our products prior to dispatch and are confident that all orders are up to standard before being sent.
If you are dissatisfied with your product please contact our customer experience team on contact@maisondesabre.comadvising us of the problems you are having. Please also include a photo of the front and back of your product and we will endeavour to resolve this as soon as we can.
Unfortunately, once your order has been finalised we are unable to cancel and refund your order.
Returns Refunds expected change cancel returns how colour I changed my mind and want a different color. Can I return this?Under no circumstances will monogrammed or customised products be accepted for return due to change of mind. We do not refund or exchange monogrammed or customised products unless the item is faulty as a result of manufacture.
Returns Refunds damaged faults damages marks marked My item is faulty, what do I do?In the rare instance your product is faulty or damaged please email contact@maisondesabre.com with your order number and photos of the damages occurring.
Items that are damaged as a result of normal wear and tear are not considered to be faulty.
We currently sell iPhone and Samsung phone cases, Clutches, Card Holders and a variety of Wallets in exclusive Maison de Sabré colour-ways.
Product Information clutch wallet What is included in the clutch?The clutch will include a leather cardholder and also a leather wrist strap.
Product Information cases shell hull phone cover What iPhone sizes do you stock?We stock the following sizes:
- iPhone 7/8 and iPhone 7/8 Plus
- iPhone X/XS
- iPhone XR
- iPhone XS MAX
- iPhone 11
- iPhone 11 Pro
- iPhone 11 Pro MAX
Our Samsung range is available in Samsung S10 and S10+.
Product Information cases shell hull phone cover Will you bring out a wider range of colors and sizes for Samsung?We are looking into bringing out a wider range in the near future. Please reach out to our team to let them know your requests.
Billing Payments amex American Express Apple Pay MasterCard PayPal Visa What payment methods do you offer?We currently accept American Express, Apple Pay, MasterCard, PayPal, and Visa.
Billing Payments trouble declined insufficient funds failed My payment method is not working.If you are having trouble with your payment, please ensure that you are using one of our accepted payment methods and that you have sufficient funds on your card.
Billing Payments laybuy zippay sezzle klama splitit openpay Do you have AfterPay?AfterPay is available to Australian and US customers only. With AfterPay you can pay for your order interest free and pay nothing upfront. Payments will be automatically taken from your debit or credit card in four equal payments each fortnight over 8 weeks and you will receive your order immediately.
To use this service simply:
Add your items to your shopping bag and checkout as normal
On the Checkout page, select 'AfterPay' as your Payment Method
Enter your details with Afterpay.
No we don’t accept this form of payment. All orders must be purchased through our website and paid at the time of check out.
Leather care from made quality What leather do you use?We use premium bovine pebble-grain leather.
As our products are all hand-made, every item is unique and there will be slight variations.
With any natural product, your leather goods do require care to ensure they will be admirable for times to come.
Avoid rubbing your casing against rough or sharp surfaces to minimize scratching. Avoid bringing your products into contact with dark articles of clothing that may impart colour.
You will need to protect your case from humidity and temperature extremes and avoid harsh chemicals or prolonged periods in direct sunlight. If you casing does get wet, gently pat dry immediately with a soft cloth.
If your casing appears to be marking simply use a damp cloth and wipe and dry immediately.
When purchasing a product on ‘pre-order’ you are reserving the product for when it is dispatched from our Distribution Center at a later date.
Shipping details for all products on ‘pre-order’ will show in your cart and confirmation email.
no stock out sold Can I get an item when it’s sold out?In some instances, sold out items will be restocked via our website. For more information please email contact@maisondesabre.com
Warranty guarantee Do you have a warranty?6 Month General Warranty
Our general warranty covers manufacturing and workmanship faults only.
This warranty does not cover any damage or distortion caused by general wear and tear, misuse of product, or neglect to care for the leather appropriately. Our warranty also declines to cover any discolouration of the leather and hardware over time.
Airpod Colour Pro stock color case What AirPods range do you have?We currently have the AirPod and AirPod Pro in 8 different Color ways.
Airpod Protection protect secure coverage Will my AirPod case provide protection?Our AirPod and AirPod Pro case has been engineered with GridGrip, a new lining material which ensures your case is completely secured and sealed around your AirPods, allowing your case to have full shock absorption and ultimate coverage protection.
Airpod Wireless charge case Can I charge my AirPods wirelessly with your case?Yes. All our cases will allow you to still charge your AirPods wirelessly.
Airpod wireless click open close function Will this case interfere with my normal AirPod functions?No. Our AirPods case has been designed for a perfect, precision fit to allow for normal opening and closing. When the case is on, the base and lid are engineered to be under a millimeter apart to allow for the characteristic closing ‘click’ you’ve come to love with your device. Wireless charging is also compatible.
Airpod pocket bag easy size Will it still fit in my pocket?Yes! Our AirPods case maintains an ultra-slim silhouette and retains the overall shape of your device, making it easy to fit in your pocket or bag.
track How can I track my parcel for international orders?Once your parcel has been dispatched, you will receive a tracking notification from Australia Post.
To track your order please use the tracking number provided by Australia Post and the link https://auspost.com.au/mypost/track/#/search. Once it leaves Australia and is in your destination country please follow the links below that correspond to your country.
For all orders travelling to the U.S please use the USPS link: https://tools.usps.com/go/TrackConfirmAction_input
For orders travelling to the United Kingdom please use the ParcelForce link: https://www.parcelforce.com/track-trace
For all other countries please use the link: https://www.17track.net/en. Here you will find out your postal service for your country.
Please also note, we are unable to advise if any taxes or duties might be applicable once your parcel reaches the destination country. For further details on this you must contact your local post or customs office.
Please note that your tracking number may also be in your junk and spam folders, so please ensure you also check there. If you don’t receive this, please contact our lovely customer service team and they will be able to provide this for you. We are not reliable for any incorrect address input or return to senders.
Shipping information Shipping Times Shipping TimesAll shipping times are in compliance with the shipping time frames provided by our shipping partners.
United States:
For orders going to the United States your carrier is SEKO.
Standard Shipping: 3-10 Business Days. The cost of Standard Shipping is, FREE on orders over $90.
Express Shipping: 3-6 Business Days. The cost of Express Shipping is, $10.
Singapore
For Singapore orders your package will travel with SEKO.
Standard Shipping: 4-6 Business Days. The cost of standard shipping is, FREE on orders over $90.
Express Shipping: 3-5 Business Days. The cost of standard shipping is, $10.
Global
For orders globally excluding Japan and Singapore your order will be travelling with Australia Post from Australia and transferred to your local post once it has passed customs.
Standard Shipping: 7-25 Business Days. The cost of standard shipping is, FREE on orders over $90.
Express Shipping: 5-15 Business Days. The cost of standard shipping is, $10.
Aus-Post Christmas cut-off dates available here
*Please note that these timeframes only include transit time from when your order has been picked up from our fulfilment centre. Public holidays impact delays.
Taxes/Duties and Custom fees
Your order doesn't include customs taxes and duties. Your order can be withheld in customs for the processing which is mandatory with certain customs regulatory bodies. These delays are not the responsibility of MAISON de SABRÉ.
If there are taxes or duties applied by customs towards your order when, or after delivery is made. please know these charges are not inclusive of the original shipping charge and are unable to be paid for or reimbursed by MAISON de SABRÉ.
If you do not pay your customs fees, your order may be destroyed and or abandoned and we are unable to provide a reimbursement of your order. It is the customer's responsibility to contact the relevant customs office to find out if you are affected by these charges.
How can I track my parcel for international orders?
Once your parcel has been dispatched, you will receive a tracking notification from Australia Post.
To track your order please use the tracking number provided by Australia Post and the link. Once it leaves Australia and is in your... Read More →
Once your parcel has been dispatched, you will receive a tracking notification from Australia Post.
To track your order please use the tracking number provided by Australia Post and the link. Once it leaves Australia and is in your destination country please follow the links below that correspond to your country.
For all orders travelling to the U.S please use the USPS link: https://tools.usps.com/go/TrackConfirmAction_input
For orders travelling to the United Kingdom please use the ParcelForce link: https://www.parcelforce.com/track-trace
For all other countries please use the link: https://www.17track.net/en. Here you will find out your postal service for your country.
Please also note, we are unable to advise if any taxes or duties might be applicable once your parcel reaches the destination country. For further details on this you must contact your local post or customs office.
Please note that your tracking number may also be in your junk and spam folders, so please ensure you also check there. If you don’t receive this, please contact our lovely customer service team and they will be able to provide this for you. We are not reliable for any incorrect address input or return to senders.
trackingCan you help me track my order?
Our Customer Experience team are always happy to assist. Send us an email to contact@maisondesabre.com
Please ensure you are checking all tracking details carefully. We also advise checking with your local post service as they will provide further updates for you.
Our Customer Experience team are always happy to assist. Send us an email to contact@maisondesabre.com
Please ensure you are checking all tracking details carefully. We also advise checking with your local post service as they will provide further updates for you.
For all shipping updates please click here
shipping tracking ship where long link how covid coronavirusWhat if I don't pay the customs charges?
Customs charges aren't affiliated with MAISON de SABRÉ. If you do not pay your customs fees your order may be destroyed/abandoned and we are unable to provide a refund of your order.
Customs charges aren't affiliated with MAISON de SABRÉ. If you do not pay your customs fees your order may be destroyed/abandoned and we are unable to provide a refund of your order.
customs duties payment VATWhat is your returns policy?
We are confident your MAISON de SABRÉ product will be a quality companion. If you believe your product is faulty or not up to standard, read more here about our returns policy.
We are confident your MAISON de SABRÉ product will be a quality companion. If you believe your product is faulty or not up to standard, read more here about our returns policy.
return refund policy fault warranty badWhere do you ship to?
We ship worldwide including: Australia, New Zealand, United States, Canada, the United Kingdom. Europe, Asia, Middle East, Japan as well as many other countries.
We ship worldwide including: Australia, New Zealand, United States, Canada, the United Kingdom. Europe, Asia, Middle East, Japan as well as many other countries.
shipping countryWill my parcel be delivered to my address?
Yes! Your parcel will be delivered to the address provided at the time of purchase.
However, if you are not home at the time of delivery, or you have provided an incorrect address your parcel will be redirected to your local... Read More →
Yes! Your parcel will be delivered to the address provided at the time of purchase.
However, if you are not home at the time of delivery, or you have provided an incorrect address your parcel will be redirected to your local post office for collection.
If the parcel has been redirected to the post office, it is the customer’s responsibility to follow this up.
*Please note: UAE and Israel customers must collect their parcels from their local post office.
Where can I track my order?
You have two options to track your parcel:
If you have a MAISON de SABRÉ account:
Log in to your account through our website, check your account overview to see your previous orders. Please click your invoice number, this will redirect... Read More →
You have two options to track your parcel:
If you have a MAISON de SABRÉ account:
Log in to your account through our website, check your account overview to see your previous orders. Please click your invoice number, this will redirect you to the fulfilment status and all tracking details.
If you don't have a MAISON de SABRÉ account:
Once your order has been fulfilled, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link provided in the email. Your order can take 1-3 business days to be dispatched
*Please note, tracking can take around 24 hours to update after dispatch
How long will my order take to arrive?
Our shipping timeframes can vary depending on your region. You can view full shipping information here
*All shipping times exclude order processing and customs delays.
Our shipping timeframes can vary depending on your region. You can view full shipping information here
*All shipping times exclude order processing and customs delays.
shipping time link where shipping tracking covid custom corona virusMy address is incorrect can you please change this?
Please contact contact@maisondesabre.com as soon as possible. We can amend address details if your order hasn't already been processed by our distribution team. If your order is undeliverable due to an insufficient or incomplete address our Customer Experience team will contact... Read More →
Please contact contact@maisondesabre.com as soon as possible. We can amend address details if your order hasn't already been processed by our distribution team. If your order is undeliverable due to an insufficient or incomplete address our Customer Experience team will contact you to organise a re-delivery.
shipping change cancel wrong fixWill there be any customs fees or taxes?
Customs fees or taxes vary between individual countries. Additional taxes or customs fees may be applied at the port of entry at the recipient country.
If you are unsure about customs fees in your country, please contact your post office or... Read More →
Customs fees or taxes vary between individual countries. Additional taxes or customs fees may be applied at the port of entry at the recipient country.
If you are unsure about customs fees in your country, please contact your post office or customs office. We take every effort to ensure a quick and smooth delivery. However, we do not take responsibility for any delays and extra fees that may be applied via customs and duty offices in the receiving country.
It is the customer’s responsibility to cover any additional import duties, customs and taxes. Payment is necessary for your parcel to be delivered.
I just placed my order can I change it?
Once an order has been placed and finalised on our website, we’re unable to amend your order under any circumstances. For any further queries regarding your order, please contact us on contact@maisondesabre.com
Once an order has been placed and finalised on our website, we’re unable to amend your order under any circumstances. For any further queries regarding your order, please contact us on contact@maisondesabre.com
order information size Order change incorrect wrong changed mistake replace replacedI asked for my order to be changed but it is still the same. Can this be replaced?
Unfortunately, we are not liable for changes to orders once they have been placed. We don't guarantee change requests can be fulfilled and we are unable to replace items once they have been personalised. Please ensure all details are confirmed... Read More →
Unfortunately, we are not liable for changes to orders once they have been placed. We don't guarantee change requests can be fulfilled and we are unable to replace items once they have been personalised. Please ensure all details are confirmed and correct before finalising your purchase.
order information size change incorrect wrong changed mistake replace replacedI have received the incorrect product, what do I do?
In the rare instance, you believe you have been sent the incorrect item please email photos of the front and back of your items to contact@maisondesabre.com
Please know MAISON de SABRÉ is not liable for incorrectly ordered products. We are unable... Read More →
In the rare instance, you believe you have been sent the incorrect item please email photos of the front and back of your items to contact@maisondesabre.com
Please know MAISON de SABRÉ is not liable for incorrectly ordered products. We are unable to replace these unless it is a fault made by our warehouse team.
The monogramming is incorrect, what do I do?
In the rare instance your monogramming is incorrect please send through your order number and photos of the incorrect monogram to contact@maisondesabre.com
In the rare instance your monogramming is incorrect please send through your order number and photos of the incorrect monogram to contact@maisondesabre.com
order information Order change incorrect wrong changed PERSONALISATION MONOGRAMMING replace replacedAre there any discount codes?
We do not currently have any discount codes. If we are to offer discounts please keep an eye out on our social media channels.
We do not currently have any discount codes. If we are to offer discounts please keep an eye out on our social media channels.
order information sale offerWhat color is the monogram?
Across our entire range, we stamp the monogram in gold or silver foil.
Please know that ALL MAISON de SABRÉ logos will remain in gold foil even when the silver foil has been selected.
Please know that the BLACK CAVIAR/SILVER MAISON de... Read More →
Across our entire range, we stamp the monogram in gold or silver foil.
Please know that ALL MAISON de SABRÉ logos will remain in gold foil even when the silver foil has been selected.
Please know that the BLACK CAVIAR/SILVER MAISON de SABRÉ logo will remain in SILVER. All other clutches will be monogrammed in gold.
Personalization Personalisation Monogramming personalise personalize color colour foilHow many letters can I have monogrammed?
Maximum 4 characters with only English letters, numbers and the symbols: # . & and ♡
Maximum 4 characters with only English letters, numbers and the symbols: # . & and ♡
Personalisation Monogramming five 5 more charactersDo you monogram emojis?
We currently only offer the “love heart” emoji.
Simply click the “heart” button when completing your monogram.
We currently only offer the “love heart” emoji.
Simply click the “heart” button when completing your monogram.
Can my monogram be in a different language?
Unfortunately, we currently only allow English Alphanumeric characters to be monogrammed.
Unfortunately, we currently only allow English Alphanumeric characters to be monogrammed.
Personalisation Monogramming personalise personalize Arabic languageCan you monogram my business logo instead of initials?
We offer full customisation for our corporate customers. Please note minimum order quantities apply.
Please email your request to contact@maisondesabre.com
We offer full customisation for our corporate customers. Please note minimum order quantities apply.
Please email your request to contact@maisondesabre.com
Where are the initials monogrammed?
Your initials will be monogrammed depending on the product of your choice:
- Top third of your Phone Case
- Bottom right corner of your Clutch
- Centre of your card Holder
- Inner fold right corner of your Bi-Fold Wallet
- Top Centre of... Read More →
Your initials will be monogrammed depending on the product of your choice:
- Top third of your Phone Case
- Bottom right corner of your Clutch
- Centre of your card Holder
- Inner fold right corner of your Bi-Fold Wallet
- Top Centre of your Zipped Wallet
- Bottom Centre of your Card Case
I am not satisfied with my product, what do I do?
We perform quality checks on all of our products prior to dispatch and are confident that all orders are up to standard before being sent.
If you are dissatisfied with your product please contact our customer experience team on contact@maisondesabre.comadvising us of... Read More →
We perform quality checks on all of our products prior to dispatch and are confident that all orders are up to standard before being sent.
If you are dissatisfied with your product please contact our customer experience team on contact@maisondesabre.comadvising us of the problems you are having. Please also include a photo of the front and back of your product and we will endeavour to resolve this as soon as we can.
Can I cancel my order?
Unfortunately, once your order has been finalised we are unable to cancel and refund your order.
Unfortunately, once your order has been finalised we are unable to cancel and refund your order.
Returns Refunds refund change cancelling unauthorisedI changed my mind and want a different color. Can I return this?
Under no circumstances will monogrammed or customised products be accepted for return due to change of mind. We do not refund or exchange monogrammed or customised products unless the item is faulty as a result of manufacture.
Under no circumstances will monogrammed or customised products be accepted for return due to change of mind. We do not refund or exchange monogrammed or customised products unless the item is faulty as a result of manufacture.
Returns Refunds expected change cancel returns how colourMy item is faulty, what do I do?
In the rare instance your product is faulty or damaged please email contact@maisondesabre.com with your order number and photos of the damages occurring.
Items that are damaged as a result of normal wear and tear are not considered to be faulty.
In the rare instance your product is faulty or damaged please email contact@maisondesabre.com with your order number and photos of the damages occurring.
Items that are damaged as a result of normal wear and tear are not considered to be faulty.
What products do you sell?
We currently sell iPhone and Samsung phone cases, Clutches, Card Holders and a variety of Wallets in exclusive Maison de Sabré colour-ways.
We currently sell iPhone and Samsung phone cases, Clutches, Card Holders and a variety of Wallets in exclusive Maison de Sabré colour-ways.
Product Information cover Samsung cases shell hull pre-order sold-out restock warranty iPhoneWhat is included in the clutch?
The clutch will include a leather cardholder and also a leather wrist strap.
The clutch will include a leather cardholder and also a leather wrist strap.
Product Information clutch walletWhat iPhone sizes do you stock?
We stock the following sizes:
- iPhone 7/8 and iPhone 7/8 Plus
- iPhone X/XS
- iPhone XR
- iPhone XS MAX
- iPhone 11
- iPhone 11 Pro
- iPhone 11 Pro MAX
We stock the following sizes:
- iPhone 7/8 and iPhone 7/8 Plus
- iPhone X/XS
- iPhone XR
- iPhone XS MAX
- iPhone 11
- iPhone 11 Pro
- iPhone 11 Pro MAX
What Samsung Sizes do you stock?
Our Samsung range is available in Samsung S10 and S10+.
Our Samsung range is available in Samsung S10 and S10+.
Product Information Product Information cases shell hull phone coverWill you bring out a wider range of colors and sizes for Samsung?
We are looking into bringing out a wider range in the near future. Please reach out to our team to let them know your requests.
We are looking into bringing out a wider range in the near future. Please reach out to our team to let them know your requests.
Product Information cases shell hull phone coverWhat payment methods do you offer?
We currently accept American Express, Apple Pay, MasterCard, PayPal, and Visa.
We currently accept American Express, Apple Pay, MasterCard, PayPal, and Visa.
Billing Payments amex American Express Apple Pay MasterCard PayPal VisaMy payment method is not working.
If you are having trouble with your payment, please ensure that you are using one of our accepted payment methods and that you have sufficient funds on your card.
If you are having trouble with your payment, please ensure that you are using one of our accepted payment methods and that you have sufficient funds on your card.
Billing Payments trouble declined insufficient funds failedDo you have AfterPay?
AfterPay is available to Australian and US customers only. With AfterPay you can pay for your order interest free and pay nothing upfront. Payments will be automatically taken from your debit or credit card in four equal payments each fortnight... Read More →
AfterPay is available to Australian and US customers only. With AfterPay you can pay for your order interest free and pay nothing upfront. Payments will be automatically taken from your debit or credit card in four equal payments each fortnight over 8 weeks and you will receive your order immediately.
To use this service simply:
Add your items to your shopping bag and checkout as normal
On the Checkout page, select 'AfterPay' as your Payment Method
Enter your details with Afterpay.
Do you accept Cash on Delivery?
No we don’t accept this form of payment. All orders must be purchased through our website and paid at the time of check out.
No we don’t accept this form of payment. All orders must be purchased through our website and paid at the time of check out.
Billing Payments cod money paymentWhat leather do you use?
We use premium bovine pebble-grain leather.
As our products are all hand-made, every item is unique and there will be slight variations.
We use premium bovine pebble-grain leather.
As our products are all hand-made, every item is unique and there will be slight variations.
Caring for your Leather
With any natural product, your leather goods do require care to ensure they will be admirable for times to come.
Avoid rubbing your casing against rough or sharp surfaces to minimize scratching. Avoid bringing your products into contact with dark articles... Read More →
With any natural product, your leather goods do require care to ensure they will be admirable for times to come.
Avoid rubbing your casing against rough or sharp surfaces to minimize scratching. Avoid bringing your products into contact with dark articles of clothing that may impart colour.
You will need to protect your case from humidity and temperature extremes and avoid harsh chemicals or prolonged periods in direct sunlight. If you casing does get wet, gently pat dry immediately with a soft cloth.
If your casing appears to be marking simply use a damp cloth and wipe and dry immediately.
What does pre-order mean?
When purchasing a product on ‘pre-order’ you are reserving the product for when it is dispatched from our Distribution Center at a later date.
Shipping details for all products on ‘pre-order’ will show in your cart and confirmation email.
When purchasing a product on ‘pre-order’ you are reserving the product for when it is dispatched from our Distribution Center at a later date.
Shipping details for all products on ‘pre-order’ will show in your cart and confirmation email.
pre-orderCan I get an item when it’s sold out?
In some instances, sold out items will be restocked via our website. For more information please email contact@maisondesabre.com
In some instances, sold out items will be restocked via our website. For more information please email contact@maisondesabre.com
no stock out soldDo you have a warranty?
6 Month General Warranty
Our general warranty covers manufacturing and workmanship faults only.
This warranty does not cover any damage or distortion caused by general wear and tear, misuse of product, or neglect to care for the leather appropriately. Our warranty also... Read More →
6 Month General Warranty
Our general warranty covers manufacturing and workmanship faults only.
This warranty does not cover any damage or distortion caused by general wear and tear, misuse of product, or neglect to care for the leather appropriately. Our warranty also declines to cover any discolouration of the leather and hardware over time.
Warranty guaranteeWhat AirPods range do you have?
We currently have the AirPod and AirPod Pro in 8 different Color ways.
We currently have the AirPod and AirPod Pro in 8 different Color ways.
Airpod Colour Pro stock color caseWill my AirPod case provide protection?
Our AirPod and AirPod Pro case has been engineered with GridGrip, a new lining material which ensures your case is completely secured and sealed around your AirPods, allowing your case to have full shock absorption and ultimate coverage protection.
Our AirPod and AirPod Pro case has been engineered with GridGrip, a new lining material which ensures your case is completely secured and sealed around your AirPods, allowing your case to have full shock absorption and ultimate coverage protection.
Airpod Protection protect secure coverageCan I charge my AirPods wirelessly with your case?
Yes. All our cases will allow you to still charge your AirPods wirelessly.
Yes. All our cases will allow you to still charge your AirPods wirelessly.
Airpod Wireless charge caseWill this case interfere with my normal AirPod functions?
No. Our AirPods case has been designed for a perfect, precision fit to allow for normal opening and closing. When the case is on, the base and lid are engineered to be under a millimeter apart to allow for the... Read More →
No. Our AirPods case has been designed for a perfect, precision fit to allow for normal opening and closing. When the case is on, the base and lid are engineered to be under a millimeter apart to allow for the characteristic closing ‘click’ you’ve come to love with your device. Wireless charging is also compatible.
Airpod wireless click open close functionWill it still fit in my pocket?
Yes! Our AirPods case maintains an ultra-slim silhouette and retains the overall shape of your device, making it easy to fit in your pocket or bag.
Yes! Our AirPods case maintains an ultra-slim silhouette and retains the overall shape of your device, making it easy to fit in your pocket or bag.
Airpod pocket bag easy sizeHow can I track my parcel for international orders?
Once your parcel has been dispatched, you will receive a tracking notification from Australia Post.
To track your order please use the tracking number provided by Australia Post and the link https://auspost.com.au/mypost/track/#/search. Once it leaves Australia and is in... Read More →
Once your parcel has been dispatched, you will receive a tracking notification from Australia Post.
To track your order please use the tracking number provided by Australia Post and the link https://auspost.com.au/mypost/track/#/search. Once it leaves Australia and is in your destination country please follow the links below that correspond to your country.
For all orders travelling to the U.S please use the USPS link: https://tools.usps.com/go/TrackConfirmAction_input
For orders travelling to the United Kingdom please use the ParcelForce link: https://www.parcelforce.com/track-trace
For all other countries please use the link: https://www.17track.net/en. Here you will find out your postal service for your country.
Please also note, we are unable to advise if any taxes or duties might be applicable once your parcel reaches the destination country. For further details on this you must contact your local post or customs office.
Please note that your tracking number may also be in your junk and spam folders, so please ensure you also check there. If you don’t receive this, please contact our lovely customer service team and they will be able to provide this for you. We are not reliable for any incorrect address input or return to senders.
trackShipping Times
All shipping times are in compliance with the shipping time frames provided by our shipping partners.
United States:
For orders going to the United States your carrier is SEKO.
Standard Shipping: 3-10 Business Days. The cost of Standard Shipping is, FREE... Read More →
All shipping times are in compliance with the shipping time frames provided by our shipping partners.
United States:
For orders going to the United States your carrier is SEKO.
Standard Shipping: 3-10 Business Days. The cost of Standard Shipping is, FREE on orders over $90.
Express Shipping: 3-6 Business Days. The cost of Express Shipping is, $10.
Singapore
For Singapore orders your package will travel with SEKO.
Standard Shipping: 4-6 Business Days. The cost of standard shipping is, FREE on orders over $90.
Express Shipping: 3-5 Business Days. The cost of standard shipping is, $10.
Global
For orders globally excluding Japan and Singapore your order will be travelling with Australia Post from Australia and transferred to your local post once it has passed customs.
Standard Shipping: 7-25 Business Days. The cost of standard shipping is, FREE on orders over $90.
Express Shipping: 5-15 Business Days. The cost of standard shipping is, $10.
Aus-Post Christmas cut-off dates available here
*Please note that these timeframes only include transit time from when your order has been picked up from our fulfilment centre. Public holidays impact delays.
Taxes/Duties and Custom fees
Your order doesn't include customs taxes and duties. Your order can be withheld in customs for the processing which is mandatory with certain customs regulatory bodies. These delays are not the responsibility of MAISON de SABRÉ.
If there are taxes or duties applied by customs towards your order when, or after delivery is made. please know these charges are not inclusive of the original shipping charge and are unable to be paid for or reimbursed by MAISON de SABRÉ.
If you do not pay your customs fees, your order may be destroyed and or abandoned and we are unable to provide a reimbursement of your order. It is the customer's responsibility to contact the relevant customs office to find out if you are affected by these charges.
Shipping information Shipping TimesUnited States
Standard Shipping
(4-8 business days)
Express Shipping
(3-5 business days)
Standard Shipping
(4-8 business days)
Express Shipping
(3-5 business days)
- Afghanistan
- Albania
- American Samoa
- Anguilla
- Ascension Island
- Barbados
- Belarus
- Bermuda
- Bhutan
- Brazil
- Cambodia
- Cayman Islands
- Central African Rep.
- Congo, Democratic. Republic
- Cote d'Ivoire
- Croatia
- Cuba
- Curacao
- French Polynesia
- Gambia
- Ghana
- Guam
- Guinea-Bissau
- Guyana
- Iraq
- Jamaica
- Kenya
- Laos
- Latvia
- Libya
- Lithuania
- Malawi
- Maldives
- Marshall Islands
- Mongolia
- Namibia
- Nepal
- Nicaragua
- Palau
- Peru
- Puerto Rico
- Saint Vincent & the Grenadines
- Sao Tome & Principe
- Senegal
- Somalia
- Swaziland
- Tanzania
- Tunisia
- Tuvalu
- Uganda
- Uruguay
- Wallis & Futuna
- Zambia
- Zimbabwe
Customs policies vary from country to country. All applicable fees, taxes and duties are your responsibility.
Order Processing Times
Orders placed before 11 am AEST are dispatched the same day. If you have placed an order over the weekend, please allow up to 2 business days for your order to be processed.
In the event of a sale period, there may be processing delays between 3 - 5 business days. *Please note business days do not include public holidays.
Once your item has been successfully fulfilled, you will receive a tracking number and notification via email.
Related Questions
How can I track my parcel for international orders?
Once your parcel has been dispatched, you will receive a tracking notification from Australia Post.
To track your order please use the tracking number provided by Australia Post and the link. Once it leaves Australia and is in your destination country please follow the links below that correspond to your country.
For all orders travelling to the U.S please use the USPS link: https://tools.usps.com/go/TrackConfirmAction_input
For orders travelling to the United Kingdom please use the ParcelForce link: https://www.parcelforce.com/track-trace
For all other countries please use the link: https://www.17track.net/en. Here you will find out your postal service for your country.
Please also note, we are unable to advise if any taxes or duties might be applicable once your parcel reaches the destination country. For further details on this you must contact your local post or customs office.
Please note that your tracking number may also be in your junk and spam folders, so please ensure you also check there. If you don’t receive this, please contact our lovely customer service team and they will be able to provide this for you. We are not reliable for any incorrect address input or return to senders.
Can you help me track my order?
Our Customer Experience team are always happy to assist. Send us an email to contact@maisondesabre.com
Please ensure you are checking all tracking details carefully. We also advise checking with your local post service as they will provide further updates for you.
For all shipping updates please click here
What if I don't pay the customs charges?
Customs charges aren't affiliated with MAISON de SABRÉ. If you do not pay your customs fees your order may be destroyed/abandoned and we are unable to provide a refund of your order.
What is your returns policy?
We are confident your MAISON de SABRÉ product will be a quality companion. If you believe your product is faulty or not up to standard, read more here about our returns policy.
Where do you ship to?
We ship worldwide including: Australia, New Zealand, United States, Canada, the United Kingdom. Europe, Asia, Middle East, Japan as well as many other countries.
Will my parcel be delivered to my address?
Yes! Your parcel will be delivered to the address provided at the time of purchase.
However, if you are not home at the time of delivery, or you have provided an incorrect address your parcel will be redirected to your local post office for collection.
If the parcel has been redirected to the post office, it is the customer’s responsibility to follow this up.
*Please note: UAE and Israel customers must collect their parcels from their local post office.
Where can I track my order?
You have two options to track your parcel:
If you have a MAISON de SABRÉ account:
Log in to your account through our website, check your account overview to see your previous orders. Please click your invoice number, this will redirect you to the fulfilment status and all tracking details.
If you don't have a MAISON de SABRÉ account:
Once your order has been fulfilled, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link provided in the email. Your order can take 1-3 business days to be dispatched
*Please note, tracking can take around 24 hours to update after dispatch
How long will my order take to arrive?
Our shipping timeframes can vary depending on your region. You can view full shipping information here
*All shipping times exclude order processing and customs delays.
My address is incorrect can you please change this?
Please contact contact@maisondesabre.com as soon as possible. We can amend address details if your order hasn't already been processed by our distribution team. If your order is undeliverable due to an insufficient or incomplete address our Customer Experience team will contact you to organise a re-delivery.
Will there be any customs fees or taxes?
Customs fees or taxes vary between individual countries. Additional taxes or customs fees may be applied at the port of entry at the recipient country.
If you are unsure about customs fees in your country, please contact your post office or customs office. We take every effort to ensure a quick and smooth delivery. However, we do not take responsibility for any delays and extra fees that may be applied via customs and duty offices in the receiving country.
It is the customer’s responsibility to cover any additional import duties, customs and taxes. Payment is necessary for your parcel to be delivered.
I just placed my order can I change it?
Once an order has been placed and finalised on our website, we’re unable to amend your order under any circumstances. For any further queries regarding your order, please contact us on contact@maisondesabre.com
I asked for my order to be changed but it is still the same. Can this be replaced?
Unfortunately, we are not liable for changes to orders once they have been placed. We don't guarantee change requests can be fulfilled and we are unable to replace items once they have been personalised. Please ensure all details are confirmed and correct before finalising your purchase.
I have received the incorrect product, what do I do?
In the rare instance, you believe you have been sent the incorrect item please email photos of the front and back of your items to contact@maisondesabre.com
Please know MAISON de SABRÉ is not liable for incorrectly ordered products. We are unable to replace these unless it is a fault made by our warehouse team.
The monogramming is incorrect, what do I do?
In the rare instance your monogramming is incorrect please send through your order number and photos of the incorrect monogram to contact@maisondesabre.com
Are there any discount codes?
We do not currently have any discount codes. If we are to offer discounts please keep an eye out on our social media channels.
What color is the monogram?
Across our entire range, we stamp the monogram in gold or silver foil.
Please know that ALL MAISON de SABRÉ logos will remain in gold foil even when the silver foil has been selected.
Please know that the BLACK CAVIAR/SILVER MAISON de SABRÉ logo will remain in SILVER. All other clutches will be monogrammed in gold.
How many letters can I have monogrammed?
Maximum 4 characters with only English letters, numbers and the symbols: # . & and ♡
Do you monogram emojis?
We currently only offer the “love heart” emoji.
Simply click the “heart” button when completing your monogram.
Can my monogram be in a different language?
Unfortunately, we currently only allow English Alphanumeric characters to be monogrammed.
Can you monogram my business logo instead of initials?
We offer full customisation for our corporate customers. Please note minimum order quantities apply.
Please email your request to contact@maisondesabre.com
Where are the initials monogrammed?
Your initials will be monogrammed depending on the product of your choice:
- Top third of your Phone Case
- Bottom right corner of your Clutch
- Centre of your card Holder
- Inner fold right corner of your Bi-Fold Wallet
- Top Centre of your Zipped Wallet
- Bottom Centre of your Card Case
I am not satisfied with my product, what do I do?
We perform quality checks on all of our products prior to dispatch and are confident that all orders are up to standard before being sent.
If you are dissatisfied with your product please contact our customer experience team on contact@maisondesabre.comadvising us of the problems you are having. Please also include a photo of the front and back of your product and we will endeavour to resolve this as soon as we can.
Can I cancel my order?
Unfortunately, once your order has been finalised we are unable to cancel and refund your order.
I changed my mind and want a different color. Can I return this?
Under no circumstances will monogrammed or customised products be accepted for return due to change of mind. We do not refund or exchange monogrammed or customised products unless the item is faulty as a result of manufacture.
My item is faulty, what do I do?
In the rare instance your product is faulty or damaged please email contact@maisondesabre.com with your order number and photos of the damages occurring.
Items that are damaged as a result of normal wear and tear are not considered to be faulty.
What products do you sell?
We currently sell iPhone and Samsung phone cases, Clutches, Card Holders and a variety of Wallets in exclusive Maison de Sabré colour-ways.
What is included in the clutch?
The clutch will include a leather cardholder and also a leather wrist strap.
What iPhone sizes do you stock?
We stock the following sizes:
- iPhone 7/8 and iPhone 7/8 Plus
- iPhone X/XS
- iPhone XR
- iPhone XS MAX
- iPhone 11
- iPhone 11 Pro
- iPhone 11 Pro MAX
What Samsung Sizes do you stock?
Our Samsung range is available in Samsung S10 and S10+.
Will you bring out a wider range of colors and sizes for Samsung?
We are looking into bringing out a wider range in the near future. Please reach out to our team to let them know your requests.
What payment methods do you offer?
We currently accept American Express, Apple Pay, MasterCard, PayPal, and Visa.
My payment method is not working.
If you are having trouble with your payment, please ensure that you are using one of our accepted payment methods and that you have sufficient funds on your card.
Do you have AfterPay?
AfterPay is available to Australian and US customers only. With AfterPay you can pay for your order interest free and pay nothing upfront. Payments will be automatically taken from your debit or credit card in four equal payments each fortnight over 8 weeks and you will receive your order immediately.
To use this service simply:
Add your items to your shopping bag and checkout as normal
On the Checkout page, select 'AfterPay' as your Payment Method
Enter your details with Afterpay.
Do you accept Cash on Delivery?
No we don’t accept this form of payment. All orders must be purchased through our website and paid at the time of check out.
What leather do you use?
We use premium bovine pebble-grain leather.
As our products are all hand-made, every item is unique and there will be slight variations.
Caring for your Leather
With any natural product, your leather goods do require care to ensure they will be admirable for times to come.
Avoid rubbing your casing against rough or sharp surfaces to minimize scratching. Avoid bringing your products into contact with dark articles of clothing that may impart colour.
You will need to protect your case from humidity and temperature extremes and avoid harsh chemicals or prolonged periods in direct sunlight. If you casing does get wet, gently pat dry immediately with a soft cloth.
If your casing appears to be marking simply use a damp cloth and wipe and dry immediately.
What does pre-order mean?
When purchasing a product on ‘pre-order’ you are reserving the product for when it is dispatched from our Distribution Center at a later date.
Shipping details for all products on ‘pre-order’ will show in your cart and confirmation email.
Can I get an item when it’s sold out?
In some instances, sold out items will be restocked via our website. For more information please email contact@maisondesabre.com
Do you have a warranty?
6 Month General Warranty
Our general warranty covers manufacturing and workmanship faults only.
This warranty does not cover any damage or distortion caused by general wear and tear, misuse of product, or neglect to care for the leather appropriately. Our warranty also declines to cover any discolouration of the leather and hardware over time.
What AirPods range do you have?
We currently have the AirPod and AirPod Pro in 8 different Color ways.
Will my AirPod case provide protection?
Our AirPod and AirPod Pro case has been engineered with GridGrip, a new lining material which ensures your case is completely secured and sealed around your AirPods, allowing your case to have full shock absorption and ultimate coverage protection.
Can I charge my AirPods wirelessly with your case?
Yes. All our cases will allow you to still charge your AirPods wirelessly.
Will this case interfere with my normal AirPod functions?
No. Our AirPods case has been designed for a perfect, precision fit to allow for normal opening and closing. When the case is on, the base and lid are engineered to be under a millimeter apart to allow for the characteristic closing ‘click’ you’ve come to love with your device. Wireless charging is also compatible.
Will it still fit in my pocket?
Yes! Our AirPods case maintains an ultra-slim silhouette and retains the overall shape of your device, making it easy to fit in your pocket or bag.
How can I track my parcel for international orders?
Once your parcel has been dispatched, you will receive a tracking notification from Australia Post.
To track your order please use the tracking number provided by Australia Post and the link https://auspost.com.au/mypost/track/#/search. Once it leaves Australia and is in your destination country please follow the links below that correspond to your country.
For all orders travelling to the U.S please use the USPS link: https://tools.usps.com/go/TrackConfirmAction_input
For orders travelling to the United Kingdom please use the ParcelForce link: https://www.parcelforce.com/track-trace
For all other countries please use the link: https://www.17track.net/en. Here you will find out your postal service for your country.
Please also note, we are unable to advise if any taxes or duties might be applicable once your parcel reaches the destination country. For further details on this you must contact your local post or customs office.
Please note that your tracking number may also be in your junk and spam folders, so please ensure you also check there. If you don’t receive this, please contact our lovely customer service team and they will be able to provide this for you. We are not reliable for any incorrect address input or return to senders.
Shipping Times
All shipping times are in compliance with the shipping time frames provided by our shipping partners.
United States:
For orders going to the United States your carrier is SEKO.
Standard Shipping: 3-10 Business Days. The cost of Standard Shipping is, FREE on orders over $90.
Express Shipping: 3-6 Business Days. The cost of Express Shipping is, $10.
Singapore
For Singapore orders your package will travel with SEKO.
Standard Shipping: 4-6 Business Days. The cost of standard shipping is, FREE on orders over $90.
Express Shipping: 3-5 Business Days. The cost of standard shipping is, $10.
Global
For orders globally excluding Japan and Singapore your order will be travelling with Australia Post from Australia and transferred to your local post once it has passed customs.
Standard Shipping: 7-25 Business Days. The cost of standard shipping is, FREE on orders over $90.
Express Shipping: 5-15 Business Days. The cost of standard shipping is, $10.
Aus-Post Christmas cut-off dates available here
*Please note that these timeframes only include transit time from when your order has been picked up from our fulfilment centre. Public holidays impact delays.
Taxes/Duties and Custom fees
Your order doesn't include customs taxes and duties. Your order can be withheld in customs for the processing which is mandatory with certain customs regulatory bodies. These delays are not the responsibility of MAISON de SABRÉ.
If there are taxes or duties applied by customs towards your order when, or after delivery is made. please know these charges are not inclusive of the original shipping charge and are unable to be paid for or reimbursed by MAISON de SABRÉ.
If you do not pay your customs fees, your order may be destroyed and or abandoned and we are unable to provide a reimbursement of your order. It is the customer's responsibility to contact the relevant customs office to find out if you are affected by these charges.
Can't find an answer for your question?
Email Us
Email contact@maisondesabre.com if you need further support and we will get back to you within 24 hours. Our business hours are Monday-Friday 9 am - 5:30 pm AEDT. If you contact us over the weekend we will get back to you on the Monday.
Call Us
Call us via WhatsApp or leave a message and we will get back to you ASAP
Can't find an answer for your question?
Email Us
Email contactus@maisondesabre.com if you need further support and we will get back to you within 24 hours. Our business hours are Monday-Friday 9 am - 5:30 pm AEDT. If you contact us over the weekend we will get back to you on the Monday.
Call Us
Call us via WhatsApp or leave a message and we will get back to you ASAP
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