FAQs

Once your parcel has been dispatched, you will receive a tracking notification from Australia Post.

To track your order please use the tracking number provided by Australia Post and the link. Once it leaves Australia and is in your destination country please follow the links below that correspond to your country. 

For all orders travelling to the U.S please use the USPS link: https://tools.usps.com/go/TrackConfirmAction_input

For orders travelling to the United Kingdom please use the ParcelForce link: https://www.parcelforce.com/track-trace

For all other countries please use the link: https://www.17track.net/en. Here you will find out your postal service for your country.

Please also note, we are unable to advise if any taxes or duties might be applicable once your parcel reaches the destination country. For further details on this you must contact your local post or customs office.

Please note that your tracking number may also be in your junk and spam folders, so please ensure you also check there. If you don’t receive this, please contact our lovely customer service team and they will be able to provide this for you. We are not reliable for any incorrect address input or return to senders.

Our Customer Experience team are always happy to assist. Send us an email to contact@maisondesabre.com

Please ensure you are checking all tracking details carefully. We also advise checking with your local post service as they will provide further updates for you.

 For all shipping updates please click here

Customs charges aren't affiliated with MAISON de SABRÉ. If you do not pay your customs fees your order may be destroyed/abandoned and we are unable to provide a refund of your order.

We are confident your MAISON de SABRÉ product will be a quality companion. If you believe your product is faulty or not up to standard, read more here about our returns policy.

We ship worldwide including: Australia, New Zealand, United States, Canada, the United Kingdom. Europe, Asia, Middle East, Japan as well as many other countries. 

Yes! Your parcel will be delivered to the address provided at the time of purchase.
However, if you are not home at the time of delivery, or you have provided an incorrect address your parcel will be redirected to your local post office for collection.

If the parcel has been redirected to the post office, it is the customer’s responsibility to follow this up.
*Please note: UAE and Israel customers must collect their parcels from their local post office.

You have two options to track your parcel: 

If you have a MAISON de SABRÉ account: 

Log in to your account through our website, check your account overview to see your previous orders. Please click your invoice number, this will redirect you to the fulfilment status and all tracking details. 

If you don't have a MAISON de SABRÉ account: 

Once your order has been fulfilled, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link provided in the email. Your order can take 1-3 business days to be dispatched 

*Please note, tracking can take around 24 hours to update after dispatch 

Our shipping timeframes can vary depending on your region. You can view full shipping information here  

*All shipping times exclude order processing and customs delays.

Please contact contact@maisondesabre.com as soon as possible. We can amend address details if your order hasn't already been processed by our distribution team. If your order is undeliverable due to an insufficient or incomplete address our Customer Experience team will contact you to organise a re-delivery.  

Customs fees or taxes vary between individual countries. Additional taxes or customs fees may be applied at the port of entry at the recipient country.

If you are unsure about customs fees in your country, please contact your post office or customs office. We take every effort to ensure a quick and smooth delivery. However, we do not take responsibility for any delays and extra fees that may be applied via customs and duty offices in the receiving country.

It is the customer’s responsibility to cover any additional import duties, customs and taxes. Payment is necessary for your parcel to be delivered.

 Once an order has been placed and finalised on our website, we’re unable to amend your order under any circumstances. For any further queries regarding your order, please contact us on contact@maisondesabre.com

Unfortunately, we are not liable for changes to orders once they have been placed. We don't guarantee change requests can be fulfilled and we are unable to replace items once they have been personalised. Please ensure all details are confirmed and correct before finalising your purchase.

In the rare instance, you believe you have been sent the incorrect item please email photos of the front and back of your items to contact@maisondesabre.com

Please know MAISON de SABRÉ is not liable for incorrectly ordered products. We are unable to replace these unless it is a fault made by our warehouse team.

In the rare instance your monogramming is incorrect please send through your order number and photos of the incorrect monogram to contact@maisondesabre.com

We do not currently have any discount codes. If we are to offer discounts please keep an eye out on our social media channels.

Across our entire range, we stamp the monogram in gold or silver foil.

Please know that ALL MAISON de SABRÉ logos will remain in gold foil even when the silver foil has been selected. 

Please know that the BLACK CAVIAR/SILVER MAISON de SABRÉ logo will remain in SILVER. All other clutches will be monogrammed in gold.

Maximum 4 characters with only English letters, numbers and the symbols: # . & and ♡

We currently only offer the “love heart” emoji.
Simply click the “heart” button when completing your monogram.

Unfortunately, we currently only allow English Alphanumeric characters to be monogrammed.

We offer full customisation for our corporate customers. Please note minimum order quantities apply.

Please email your request to contact@maisondesabre.com

Your initials will be monogrammed depending on the product of your choice: 

- Top third of your Phone Case
- Bottom right corner of your Clutch 
- Centre of your card Holder 
- Inner fold right corner of your Bi-Fold Wallet 
- Top Centre of your Zipped Wallet 
- Bottom Centre of your Card Case

We perform quality checks on all of our products prior to dispatch and are confident that all orders are up to standard before being sent.

If you are dissatisfied with your product please contact our customer experience team on contact@maisondesabre.comadvising us of the problems you are having. Please also include a photo of the front and back of your product and we will endeavour to resolve this as soon as we can.

Unfortunately, once your order has been finalised we are unable to cancel and refund your order.

Under no circumstances will monogrammed or customised products be accepted for return due to change of mind. We do not refund or exchange monogrammed or customised products unless the item is faulty as a result of manufacture.

In the rare instance your product is faulty or damaged please email contact@maisondesabre.com with your order number and photos of the damages occurring.

Items that are damaged as a result of normal wear and tear are not considered to be faulty.

We currently sell iPhone and Samsung phone cases, Clutches, Card Holders and a variety of Wallets in exclusive Maison de Sabré colour-ways.

The clutch will include a leather cardholder and also a leather wrist strap.

We stock the following sizes:

- iPhone 7/8 and iPhone 7/8 Plus
- iPhone X/XS
- iPhone XR
- iPhone XS MAX
- iPhone 11 
- iPhone 11 Pro 
- iPhone 11 Pro MAX

Our Samsung range is available in Samsung S10 and S10+.

We are looking into bringing out a wider range in the near future. Please reach out to our team to let them know your requests.

We currently accept American Express, Apple Pay, MasterCard, PayPal, and Visa.

If you are having trouble with your payment, please ensure that you are using one of our accepted payment methods and that you have sufficient funds on your card.

AfterPay is available to Australian and US customers only. With AfterPay you can pay for your order interest free and pay nothing upfront. Payments will be automatically taken from your debit or credit card in four equal payments each fortnight over 8 weeks and you will receive your order immediately.

To use this service simply:

Add your items to your shopping bag and checkout as normal

On the Checkout page, select 'AfterPay' as your Payment Method

Enter your details with Afterpay.

No we don’t accept this form of payment. All orders must be purchased through our website and paid at the time of check out.

We use premium bovine pebble-grain leather.

As our products are all hand-made, every item is unique and there will be slight variations.

With any natural product, your leather goods do require care to ensure they will be admirable for times to come.
Avoid rubbing your casing against rough or sharp surfaces to minimize scratching. Avoid bringing your products into contact with dark articles of clothing that may impart colour.

You will need to protect your case from humidity and temperature extremes and avoid harsh chemicals or prolonged periods in direct sunlight. If you casing does get wet, gently pat dry immediately with a soft cloth.

If your casing appears to be marking simply use a damp cloth and wipe and dry immediately.

When purchasing a product on ‘pre-order’ you are reserving the product for when it is dispatched from our Distribution Center at a later date.

Shipping details for all products on ‘pre-order’ will show in your cart and confirmation email. 

In some instances, sold out items will be restocked via our website. For more information please email contact@maisondesabre.com

6 Month General Warranty

Our general warranty covers manufacturing and workmanship faults only. 

This warranty does not cover any damage or distortion caused by general wear and tear, misuse of product, or neglect to care for the leather appropriately. Our warranty also declines to cover any discolouration of the leather and hardware over time.

We currently have the AirPod and AirPod Pro in 8 different Color ways.

Our AirPod and AirPod Pro case has been engineered with GridGrip, a new lining material which ensures your case is completely secured and sealed around your AirPods, allowing your case to have full shock absorption and ultimate coverage protection.

Yes. All our cases will allow you to still charge your AirPods wirelessly.

No. Our AirPods case has been designed for a perfect, precision fit to allow for normal opening and closing. When the case is on, the base and lid are engineered to be under a millimeter apart to allow for the characteristic closing ‘click’ you’ve come to love with your device. Wireless charging is also compatible.

Yes! Our AirPods case maintains an ultra-slim silhouette and retains the overall shape of your device, making it easy to fit in your pocket or bag.

Once your parcel has been dispatched, you will receive a tracking notification from Australia Post.

To track your order please use the tracking number provided by Australia Post and the link https://auspost.com.au/mypost/track/#/search. Once it leaves Australia and is in your destination country please follow the links below that correspond to your country. 

For all orders travelling to the U.S please use the USPS link: https://tools.usps.com/go/TrackConfirmAction_input

For orders travelling to the United Kingdom please use the ParcelForce link: https://www.parcelforce.com/track-trace

For all other countries please use the link: https://www.17track.net/en. Here you will find out your postal service for your country.

Please also note, we are unable to advise if any taxes or duties might be applicable once your parcel reaches the destination country. For further details on this you must contact your local post or customs office.

Please note that your tracking number may also be in your junk and spam folders, so please ensure you also check there. If you don’t receive this, please contact our lovely customer service team and they will be able to provide this for you. We are not reliable for any incorrect address input or return to senders.

All shipping times are in compliance with the shipping time frames provided by our shipping partners.

United States:
For orders going to the United States your carrier is SEKO.

Standard Shipping: 3-10 Business Days. The cost of Standard Shipping is, FREE on orders over $90.

Express Shipping: 3-6 Business Days. The cost of Express Shipping is, $10.

Singapore

For Singapore orders your package will travel with SEKO.

Standard Shipping: 4-6 Business Days. The cost of standard shipping is, FREE on orders over $90.

Express Shipping: 3-5 Business Days. The cost of standard shipping is, $10.

Global 

For orders globally excluding Japan and Singapore your order will be travelling with Australia Post from Australia and transferred to your local post once it has passed customs.

Standard Shipping: 7-25 Business Days. The cost of standard shipping is, FREE on orders over $90.

Express Shipping: 5-15 Business Days. The cost of standard shipping is, $10.

Aus-Post Christmas cut-off dates available here

*Please note that these timeframes only include transit time from when your order has been picked up from our fulfilment centre. Public holidays impact delays.

Taxes/Duties and Custom fees 

Your order doesn't include customs taxes and duties. Your order can be withheld in customs for the processing which is mandatory with certain customs regulatory bodies. These delays are not the responsibility of MAISON de SABRÉ.

If there are taxes or duties applied by customs towards your order when, or after delivery is made. please know these charges are not inclusive of the original shipping charge and are unable to be paid for or reimbursed by MAISON de SABRÉ. 

If you do not pay your customs fees, your order may be destroyed and or abandoned and we are unable to provide a reimbursement of your order. It is the customer's responsibility to contact the relevant customs office to find out if you are affected by these charges.