Shipping & Delivery
All shipping times are in compliance with the shipping time frames provided by our shipping partners which include Australia Post for Australian and New Zealand orders and EMS by Australia Post for orders from the USA and other countries.
For country specific shipping information please search your region below.
United States
Standard Shipping
(4-8 business days)
On orders over $100
Express Shipping
(3-5 business days)
Standard Shipping
(4-8 business days)
On orders over $100
Express Shipping
(3-5 business days)
- Afghanistan
- Albania
- American Samoa
- Anguilla
- Ascension Island
- Barbados
- Belarus
- Bermuda
- Bhutan
- Cambodia
- Cayman Islands
- Central African Rep.
- Congo, Democratic. Republic
- Cote d'Ivoire
- Croatia
- Cuba
- Curacao
- French Polynesia
- Gambia
- Ghana
- Guam
- Guinea-Bissau
- Guyana
- Iraq
- Jamaica
- Kenya
- Laos
- Latvia
- Libya
- Lithuania
- Malawi
- Maldives
- Marshall Islands
- Mongolia
- Namibia
- Nepal
- Nicaragua
- Palau
- Peru
- Puerto Rico
- Saint Vincent & the Grenadines
- Sao Tome & Principe
- Senegal
- Somalia
- Swaziland
- Tanzania
- Tunisia
- Tuvalu
- Uganda
- Uruguay
- Wallis & Futuna
- Zambia
- Zimbabwe
Customs policies vary from country to country. All applicable fees, taxes and duties are your responsibility.
Once you've received your order confirmation email, you will receive a second email letting you know that your order has been dispatched. This email will include order tracking details and specific instructions to track your order using the carrier designated to your order. Note that carriers may vary depending on your selected country of delivery.
Our Customer Experience team are always happy to assist. Contact us via email contact@maisondesabre.com Please ensure you are checking all tracking details carefully. We also advise checking with your local post service as they will provide further updates for you.
For all shipping updates please click here
Orders placed before 1:00pm AEST are dispatched the same day. If you have placed an order over the weekend, please allow up to 3 business days for your order to be processed. In the event of a sale period, there may be processing delays between 3 - 5 business days. *Please note business days do not include public holidays.
Australia: AusPost Standard shipping (4-7 business days)
AusPost Express shipping (2-4 business days)
New Zealand: AusPost Standard shipping (4-7 business days)
AusPost Express shipping (2-4 business days)
USA: Standard shipping (4-8 business days)
Express shipping (3-5 business days)
*Please note you may experience international shipping delays. Please see further information here
United States
Standard Shipping
(4-8 business days)
On orders over $100
Express Shipping
(3-5 business days)
Standard Shipping
(4-8 business days)
On orders over $100
Express Shipping
(3-5 business days)
- Afghanistan
- Albania
- American Samoa
- Anguilla
- Ascension Island
- Barbados
- Belarus
- Bermuda
- Bhutan
- Cambodia
- Cayman Islands
- Central African Rep.
- Congo, Democratic. Republic
- Cote d'Ivoire
- Croatia
- Cuba
- Curacao
- French Polynesia
- Gambia
- Ghana
- Guam
- Guinea-Bissau
- Guyana
- Iraq
- Jamaica
- Kenya
- Laos
- Latvia
- Libya
- Lithuania
- Malawi
- Maldives
- Marshall Islands
- Mongolia
- Namibia
- Nepal
- Nicaragua
- Palau
- Peru
- Puerto Rico
- Saint Vincent & the Grenadines
- Sao Tome & Principe
- Senegal
- Somalia
- Swaziland
- Tanzania
- Tunisia
- Tuvalu
- Uganda
- Uruguay
- Wallis & Futuna
- Zambia
- Zimbabwe
Customs policies vary from country to country. All applicable fees, taxes and duties are your responsibility.
If you do not pay your customs fees, your order may be destroyed and/or abandoned. In this case, MAISON de SABRÉ is unable to provide a reimbursement of your order. It is the customer's responsibility to contact the relevant customs office to find out if you are affected by these charges.
Once an order has been submitted and confirmed on our website, we regret to inform you that we are unable to accommodate any amendments or modifications under any circumstances. It is essential to double-check all order details for accuracy before proceeding with your purchase.
Please be aware that we are not liable for errors in order details, including but not limited to delivery addresses, payment information, or personalization details. Your order will be processed as it was initially submitted to ensure efficient and accurate service.
We apologize for any inconvenience, but once your order has been confirmed on our website, we do not have the capability to process cancellations or issue refunds. Unlike some other platforms, we do not offer a cancellation cool-off period. We recommend reviewing your order carefully before finalizing it to ensure it aligns with your preferences and needs.
MAISON de SABRÉ regrets to inform you that we cannot take responsibility for orders with incorrect addresses entered during the checkout process. However, we are committed to assisting you as best as we can. If you realize the address is incorrect, please reach out to us immediately at info@maisondesabre.com.
It's important to note that once your order has been picked, packed, or dispatched, we are unable to make any changes. Our customer service team operates during our business hours, which are Monday to Friday from 9:00 am to 5:30 pm AEDT. If you contact us outside of these hours, we will aim to respond to your query on the next working day.
Please understand that due to the high volume of inquiries we receive, there is a possibility that we may not be able to address your request in time. We apologize for any inconvenience this may cause and encourage you to double-check your shipping details before finalizing your order to ensure a smooth delivery process.
Personalisation
We offer a maximum of five characters which can be a combination of English letters, numbers, and select symbols. Please note that character limits vary between products. To view available symbols for personalisation, head to one of our product pages and click "personalise."
In the rare instance your monogramming is incorrect please send through your order number and photos of the incorrect monogram to info@maisondesabre.com.
We don't have a warranty for personalisation. Every personalised product is finished by hand, therefore there may occasionally be defects in the personalisation process.
We only cover products whose stamping does not meet our quality standards. Once you have received your product and you have noticed defects in the personalisation, please contact our Client Services specialists. You must contact our team within 14 days or when your order has been received. Please be advised that any defects will be replaced and not refunded.
Please note that with prolonged use, personalised monograms will fade. This is not a manufacturing fault and is considered as wear and tear.
Airplane Mode Collection FAQs
The Carry-On is our most celebrated new product, designed to address every major travel pain point with premium materials and advanced functionality.
Crafted from the world’s most luxurious and durable materials: fracture and strain-resistant polycarbonate, scratch-proof Italian vegetable-based BioVeg™ and full-grain MAISON de SABRÉ DriTan™ leather.
The Carry-On is made with resilient materials like polycarbonate and BioVeg™, which are scratch and tear-resistant. It also includes aluminum corner guards for additional protection and has undergone extensive testing, including drop, tumble, and thermal tests.
BioVeg™ is an Italian bio-based leather alternative made from post-consumer plastic waste and food waste. It is lightweight, durable, scratch-resistant, and easy to clean, making it ideal for the Carry-On's shell.
The Carry-On is expertly designed to hold 4-7 days' worth of belongings with a spacious 46L capacity, making it ideal for short leisure or business trips. It's also the perfect companion piece for extended journeys.
Yes, the Carry-On meets all major airline size requirements, ensuring you can carry it on and reduce airport wait times.
The Carry-On includes ultra-smooth 360° wheels, a TSA-approved lock, an internal compression system, multiple pockets for enhanced storage, and a telescopic handle with multiple height adjustments.
Yes, the Carry-On comes with a Lifetime Warranty covering manufacturing defects in materials and workmanship under normal use. For more details, refer to the warranty terms.
To initiate a warranty claim, contact our customer service team at info@maisondesabre.com with your proof of purchase and a description of the issue.
The Carry-On is available in six colors: Black Caviar, Emerald Green, Graphite Caviar, Manhattan Orange, Pacific Caviar and Pomegranate Red.
The Weekender Travel Charm is a miniaturized version of our Weekender Bag, designed to store small essentials like AirPods, cards, and more. It clips onto larger bags for easy access and adds a playful touch to your accessories.
Despite its small size, the charm can hold AirPods (models 2, 3, and Pro), cards, lip essentials, hand sanitizer, and over-the-counter medicine like Panadol. It also features an internal slip pocket for AirTags.
The charm is available in six colors: Black Caviar, Pink Lily, Pomegranate Red, Manhattan Orange, Sky Blue, and Pecan Brown.
The Weekender Travel Charm does not offer personalization options, but its range of colors and playful design make it a unique accessory for any bag.
Yes, it includes a dedicated slip pocket for an AirTag, ensuring you can track your essentials with ease.
The Packing Cubes are an organizational system designed to fit perfectly within the interior of our Carry On luggage, maximizing internal storage and providing a reliable packing solution for travelers.
The Packing Cubes come in a set of two: one large and one medium cubes.
The Packing Cubes are made from Sabré Blue Resilon™ Nylon, a GRS certified recycled nylon, with leather detailing accents. They also feature a heavy-duty mesh window and 18K gold zipper heads.
Yes, the Packing Cubes are incredibly lightweight, making them easy to carry and store when not in use. They are constructed from signature Resilon™ Nylon for a luxurious yet lightweight feel.
The Packing Cubes are collapsible and can be nested within one another for compact storage when not in use.
The Packing Cubes are available in Pacific Caviar colour.
The Flaire Pouch is a versatile companion designed for in-bag organization, available in two sizes: Small and Medium. It features internal card slots, slip pockets, and secure zipped pockets, making it perfect for travel and daily use.
The Flaire Pouch comes in two sizes: Small and Medium.
No, the Small and Medium Flaire Pouches are sold separately.
The medium pouch is ideal for travel documents, cards, toiletries, and other small to medium-sized items. The small pouch is perfect for organizing tech essentials, travel-sized cosmetics, and passports.
The Flaire Pouch features an external d-ring that allows for charm personalization and can be clipped into bags like the Soft Tote.
The exact dimensions for the Medium Flaire Pouch is [AU] H: 16cm x W: 28cm x D: 8.5cm / [US] H: 6.3″ x W: 11″ x D: 3.4″
The exact dimensions for the Small Flaire Pouch is [AU] H: 12.3cm x W: 21.5cm x D: 6.5cm / [US] H: 4.8″ x W: 8.5″ x D: 2.6″
The Travel Uniform consists of two pieces: The Travel Uniform Jacket and The Travel Uniform Pant.
No, The Travel Uniform Jacket and The Travel Uniform Pant are sold separately.
The Travel Uniform Jacket and The Travel Uniform Pant are made from Woolmark-Certified, 100% Australian Merino Virgin Wool called Optim. This technical wool is water-resistant, crease-resistant, wind-resistant, thermoregulating, and machine washable.
The Travel Uniform Jacket features a boxy, cropped design with oversized elements, dropped shoulders, elongated sleeves, and large single welted pockets. It includes an elasticated adjustable hem, a full-length zipper with a leather pull, and internal zipped pockets for secure storage.
The Travel Uniform Pant is a high-rise, wide, straight-leg pant with an elasticated waistband, dual pockets, and a single pleat. It is designed for comfort and functionality, featuring both slip and zipped side pockets, and is machine washable.
Yes, The Travel Uniform Jacket and The Travel Uniform Pant are designed with a unisex fit, accommodating a variety of body types while maintaining its stylish and comfortable appearance.
The Travel Uniform Jacket and The Travel Uniform Pant prioritizes comfort with features like an elasticated waistband, relaxed fitment, and breathable, lightweight materials. It is designed to resist creasing and provide a flattering silhouette, ensuring you look fresh and composed throughout your journey.
The Travel Uniform Jacket and The Travel Uniform Pant are machine washable and easy to maintain. For best results, dry clean or gentle machine wash at 30°C. Low iron at 110°C or steam on reverse. Do not bleach or tumble dry. Line dry in shade.
Travel Uniform Jacket and The Travel Uniform Pant are available in three colors: Camel, Mocha, and Charcoal, each with unique zipper pulls and lining colors.
The Travel Uniform is available in unisex sizes XXS, XS, S, M, and L. For size conversions and detailed measurements, please refer to our size guide.
The Sabremoji City Charm is a limited edition series of AirTag charms inspired by travel and designed to celebrate our top global customer cities. Each charm features dual-tone colorways and a compass motif symbolizing infinite journeys.
The Sabremoji City Charm collection includes charms representing Sydney, New York City, Los Angeles, Tokyo, Osaka, Singapore, London, and Paris.
No, each Sabremoji City Charm is sold individually, allowing you to choose the city that resonates most with you.
The Sabremoji City Charms do not offer personalization options. Each charm is designed with unique city-specific details and a compass motif in gold foil.
The Watch Roll is a luxurious, padded leather travel accessory designed to securely carry and protect a single watch. It fits seamlessly within our travel system, providing a stylish and secure solution for transporting your timepiece.
The Watch Roll features a padded interior with reinforced walls, a plush microfiber lining, and a densely padded, removable watch cushion to prevent movement and protect against dust and micro-scratches during transit.
Yes, the Watch Roll is designed to accommodate all timepieces, securely holding them in place within the roll.
The Watch Roll has a secure flap opening with a snap button closure. The flap design allows for convenient entry and removal of the watch while ensuring it remains securely in place during travel.
The Watch Roll is perfect for both short-term and long-term travel. It fits into both the carry-on and travel tote, making it ideal for protecting your watch whether you're on a business trip or a leisure getaway.
The Watch Roll is available in Sky Blue, Pecan Brown with contrast stitch, Emerald Green, and Black Caviar.
The current Watch Roll design does not offer personalization options.
Yes, the Watch Roll is compatible with all types of watches, ensuring secure and stylish transport for any timepiece.
The Beauty Brush Case is a stylish, dual-tone leather case designed to securely carry beauty brushes and other long-format beauty essentials, making it perfect for travel and daily use.
Yes, the Beauty Brush Case is designed to fit a variety of brush sizes and designs, accommodating all your beauty essentials for any journey.
The Beauty Brush Case is available in Fuchsia Lavender and Rouge Noir.
The current design of the Beauty Brush Case does not offer personalization options.
The Weekender Bag is a weekender-sized travel bag designed for easy packing, carrying, and transport. It features a trapezoid shape and is crafted from buttery full-grain leather, making it both stylish and functional for travel.
The Weekender Bag is thoughtfully designed to carry 2-3 days' worth of outfits. Its spacious 23L interior comfortably fits two stacks of garments, along with essential tech items like laptops and phones.
Yes, the Weekender Bag includes a full-length top zipper, a front priority pocket with a sigmoid curve flap for passports and phones, a rear trolley sleeve with a recessed zipper, and multiple internal and external pockets for organization.
The exact dimensions are [AU] H: 34cm x W: 40cm x D: 21.5cm / [US] H: 13.4″ x W: 15.7″ x D: 8.5″
Weight: 1.45kg
The Weekender Bag is available in Black Caviar, Pecan Brown (with contrast stitch), Pomegranate Red, Pacific Blue, Manhattan Orange, and Emerald Green.
Yes, the Weekender Bag offers personalization options on a removable keybell with up to two characters.
Yes, the Weekender Bag includes a padded internal laptop slip pocket that can fit up to 16" MacBooks and other laptops. It also features additional slip pockets for cables and accessories.
Returns & Exchanges
Unfortunately once an order has been processed we cannot make any changes to it. Please ensure all details are confirmed and correct before finalising your purchase.
If your order is unable to be processed due to an incomplete delivery address, our team will get in touch with you. If you believe you've made an error in your delivery address, email us as soon as possible at info@maisondesabre.com and we will do our best to amend the address, though this is not always possible. We are not liable for incorrect details placed on orders including delivery, payment, and/or personalisation details.
Can I cancel my order?
Unfortunately, once your order has been finalised on our website we are unable to cancel and refund your order.
In the rare occurrence that you receive a product that is not what you ordered, we will refulfill your order. If the item you ordered is out of stock, you may be offered a store credit in its place. Contact info@maisondesabre.com to enquire about our Returns Policy on incorrect orders.
Please note that we are not liable for incorrectly placed orders. We fulfill all orders based on the details we receive from you so please ensure all details are correct before finalising your purchase.
We perform quality checks on all of our products prior to dispatch and are confident that all orders are up to standard before being sent.
If you are dissatisfied with your product please contact our customer experience team at info@maisondesabre.com detailing your concern. Please also include a photo of the front and back of your product and we will endeavour to resolve this as soon as we can.
We are confident that your MAISON de SABRÉ products will meet our exceptional quality standards. If you change your mind, unpersonalised products may be returned in exchange for a store credit. All personalised products are final sale. We do not offer refunds or exchanges.
To be eligible for a return, items must:
- NOT be personalised
- Be unused and in their original condition and packaging
- Not be on sale and/or purchased from The Outlet.
To lodge a return you will need to contact the Client Services Team via email at info@maisondesabre.com for next steps.
Once you have received your Returns Authorisation (RA) Number from the Client Services Team, click here to download the Return Form.
Materials
Our entire leather collection is crafted from full-grain European bovine leather that is LWG-certified and processed using the DriTan™ method to help conserve resources and minimise waste.
Our silicone range is crafted from 100% high density silicone.
For more information, visit our Materials page.
LWG is an abbreviation for the Leather Working Group; a not-for-profit membership organisation dedicated to upholding responsible standards for the global leather manufacturing industry at all stages of the supply chain. They govern suppliers based on environmental, social, and governance metrics.
Warranty
Our 6-month general warranty covers manufacturing and workmanship faults only.
This warranty does not cover any damage or distortion caused by general wear and tear, misuse of product, or neglect to care for the leather appropriately. Our warranty also declines to cover any discolouration of the leather and hardware over time.
To make a warranty claim, your order must have been processed through our official website. Along with your claim, proof of purchase and photos of the manufacturing fault must be included. Without proof of defect, your claim will not be covered under our warranty. We encourage you to contact our dedicated Client Services specialists by emailing info@maisondesabre.com with images of the specific defects.
Please note that we do not offer refunds for warranty claims. If a warranty claim is accepted you will be offered a store credit or a replacement. Your warranty period will also stand from the date of original purchase.
The MAISON de SABRÉ warranty sits alongside applicable consumer protection law.
Promotions
If you're experiencing issues with your discount code at checkout, please consider the following:
- Item Eligibility: Ensure that the items in your cart are not already discounted or part of any ongoing sale or promotion. Discount codes typically cannot be applied to products that are already reduced in price.
- Exclusions: Discount codes may have specific exclusions, such as not being applicable to sale items or certain product categories. Review the terms and conditions of the discount code to see if there are any restrictions.
- One Code at a Time: Generally, you can only use one discount code per order. If you have multiple codes, make sure you are using the one that provides the best discount for your purchase, as they usually cannot be combined.
If you've checked all these factors and your discount code still isn't working, please feel free to contact our customer support team for assistance. We'll be happy to help resolve the issue and ensure you receive the discount you deserve.
We cannot honour sale prices or promotions outside of specificed sale dates under any cirucmstances
To benefit from a valid discount code, please ensure that you apply it to your order during the checkout process. It is the customer's responsibility to enter and validate the discount code before finalizing the purchase. Please note that once an order has been processed, MAISON de SABRÉ is unable to retroactively apply or adjust discount codes, and we are not liable or obligated to do so. So, be sure to double-check and apply your discount code at the time of checkout to enjoy the savings.
If a product has been sold with a discount, this product cannot be returned unless it is adequately proven and deemed faulty.
We're delighted that you're interested in our exclusive gift with purchase offer. To ensure you receive your complimentary gift, here's a simple guide:
- Meet the Minimum Order Amount: Make sure your order's total value, before shipping, reaches or exceeds the specified amount ( $200). This is the key requirement to unlock our special gift offer.
- Be Mindful of the Promotion Period: Keep an eye on the promotion's timeframe. Our gift with purchase offers are time-sensitive and have limited availability. To qualify, your order must be placed within the specified promotion period.
- Add the Gift to Your Cart: During the checkout process, take a moment to add the gift item to your cart. Look for a dedicated prompt or button that allows you to include the gift with your purchase.
- Complete Your Purchase: Once you've met the minimum order amount and added the gift item to your cart, proceed with your purchase. Our system will smoothly validate your eligibility, ensuring that the gift item is included in your order.
If you encounter any challenges or have questions about the promotion, our dedicated customer support team is here to assist you. They're just a message away and will make sure you receive your gift when your order qualifies. Enjoy your Maison de Sabré shopping experience!
We apologize for any inconvenience you experienced when trying to add the gift with your purchase. Unfortunately, once an order has been placed and processed, it cannot be modified. However, if you believe your order met the promotion's requirements, such as the minimum purchase amount and promotion period, and you encountered technical issues when attempting to add the gift, please reach out to our customer support team.
To assist in resolving the issue, kindly provide a screenshot of the error you encountered during the checkout process. Our team is committed to ensuring that you receive the gift if your order qualifies. Your satisfaction remains our top priority, and we're dedicated to making your Maison de Sabré experience exceptional.
We appreciate your interest in our return and exchange policies. However, please note that all gift with purchase items are non-returnable and non-refundable. These items are offered as complimentary additions to your order and cannot be returned or exchanged for a refund.
In the rare event that the gift with purchase item is proven to be faulty or defective, we are happy to offer a replacement or store credit. To initiate this process, please contact our customer support team, and they will assist you in resolving the issue. Your satisfaction is important to us, and we are here to address any concerns you may have.
Payment
We currently accept American Express, Apple Pay, MasterCard, PayPal, Visa and Paypal for our Australian and US customers only.
If you are having trouble with your payment, please ensure that you are using one of our accepted payment methods and that you have sufficient funds on your card. There are a number of reasons why your payment may not be accepted.
2000: DO NOT HONOUR - The customer's bank is unwilling to accept the transaction. The customer will need to contact their bank for more details regarding this generic decline.
2007: NO ACCOUNT – The submitted card number is not on file with the card-issuing bank. The customer will need to contact their bank.
2010: CARD ISSUER DECLINED CVV - The customer entered an invalid security code or made a typo in their card information. Have the customer attempt the transaction again – if the decline persists, the customer will need to contact their bank.
2015: TRANSACTION NOT ALLOWED - The customer's bank is declining the transaction for unspecified reasons, possibly due to an issue with the card itself. They will need to contact their bank or use a different payment method.
If your code is not showing above, please click here (https://developer.paypal.com/braintree/articles/control-panel/transactions/declines) to view other potential errors.
The Resilon™ Nylon Collection FAQs:
Resilon™ is a trademark term for Maison de Sabré nylon. The prefix Re-si comes from the recycled and resilient properties of the material. Resilon is a 100% recycled nylon yarn made from discarded ocean fishing nets to form an ultra-durable and heavy weight nylon that is stain and water resistant.
We currently have four new luxurious all-weather carryalls.
- The Resilon™ Nylon Backpack
- The Resilon™ Nylon Sling Bag
- The Resilon™ Nylon Tote
- The Resilon™ Nylon Duffle
Currently, we offer the logo in a stunning silver finish to beautifully complement the silver chrome hardware, including zippers, on our products. Unfortunately, we do not have the option to customize the logo with gold foil at this time. However, we are constantly exploring new possibilities, so stay tuned for any updates on customization options in the future.
Currently, we offer these exquisite bags exclusively in our timeless Black Caviar color. While we don't have plans to introduce different colors at this time, we believe that the elegance and sophistication of Black Caviar perfectly complements the versatility and quality of our Resilon™ bags.
Our 6-month general warranty covers manufacturing and workmanship faults only. This warranty does not cover any damage or distortion caused by general wear and tear, misuse of product, or neglect to care for the leather appropriately. Our warranty also declines to cover any discolouration of the leather and hardware over time.
No, our bags are not washable. However, they are easy to clean and maintain. The nylon fabric used in our bags is pre-treated with water and stain-repellent technology, making it highly resilient to dirt, dust, mud, and other contaminants. To clean your bag, simply wipe it with a damp microfiber cloth, and it will look as good as new. This quick and hassle-free cleaning method ensures that your bag stays in excellent condition with minimal effort.
Dog Accessories FAQs
- Our 6-Month General Warranty extends to cover manufacturing and workmanship faults for all our products, including our dog accessories. However, it's important to note that the warranty does not encompass damages or distortions resulting from general wear and tear, misuse of the product, or neglect in caring for the leather appropriately.
Additionally, please be aware that our warranty does not cover any natural discolouration of the leather and/or hardware over time. We encourage our customers to refer to the care instructions provided with the product and ensure proper maintenance for the longevity of their dog accessories.
If you have any specific concerns or issues related to the warranty of your dog accessory, please don't hesitate to reach out to our customer service team. We're here to assist you and address any questions you may have regarding our warranty policy.
Our collars are designed to be one size fits all, offering a versatile and adjustable fit for a wide range of pets. To provide detailed information about the dimensions, we recommend checking the product pages on our website. You will find comprehensive measurements and specifications to ensure that the collar is suitable for your pet.
The maximum length of our dog leash is 1.45 meters (145 cm). While the leash is not adjustable, it is designed with a fixed length to provide optimal control and safety for your pet. This length has been carefully determined to balance freedom of movement with owner control during walks.
- Currently, our customization options are limited to the heart emoji, utilizing alphanumeric characters. Unfortunately, we do not offer the option to personalize the collar and leash with other symbols such as a bone or dog emoji. We appreciate your interest and understand that individual preferences vary.
If there are specific symbols or emojis you would like to see in our customization options in the future, please share your feedback with us. We are constantly looking to enhance our offerings based on customer input and strive to provide a more personalized experience for you and your furry companion
Yes, our Supple+ is specifically formulated to be completely non-toxic, making it safe for use on our accessories, including collars and leashes. You can confidently use Supple+ to clean and maintain the quality of your pet's collar and leash. Our cleaning solution is designed to be gentle yet effective, ensuring the safety and well-being of your furry friend.
As of now, there is no update on additional colors for our products. However, we are continuously exploring new possibilities to enhance our product offerings. We value your interest, and we assure you that any updates on new colors will be announced once confirmed. Stay tuned for exciting developments, and thank you for your patience and enthusiasm for our products!
- We understand that finding the right fit is important for your pet. However, please note that personalized items, including accessories, are considered final sale unless proven and deemed faulty. We do offer the option to return unpersonalized products for store credit if you change your mind.
If you encounter any issues with the fit or have concerns about the product's quality, please contact our customer service team. Returns on faulty products will be considered at the discretion of MAISON de SABRÉ, and faulty items may be replaced with a new product or store credit.
It's important to highlight that items damaged due to normal wear and tear are not considered manufacturing faults. Additionally, please be aware that MAISON de SABRÉ is not liable for incorrectly or accidentally purchased and/or personalized products.
For further assistance or clarification, feel free to reach out to our customer service team. We appreciate your understanding and cooperation in adhering to our return policy.