Help Center


Can you help me track my order?

Our Customer Experience team are always happy to assist. We are contactable via WhatsApp here or you can send an email to 

Please ensure you are checking all tracking details... Read More

What if I don't pay the customs charges?

Customs charges aren't affiliated with MAISON de SABRÉ. If you do not pay your customs fees your order may be destroyed/abandoned and we are unable to provide a refund of... Read More

Where do you ship to?

We ship worldwide including: Australia, New Zealand, United States, Canada, the United Kingdom. Europe, Asia, Middle East, Japan as well as many other countries. 

Will my parcel be delivered to my address?

Yes! Your parcel will be delivered to the address provided at the time of purchase.
However, if you are not home at the time of delivery, or you have provided an... Read More

Where can I track my order?

You have two options to track your parcel: 

If you have a MAISON de SABRÉ account: 

Log in to your account through our website, check your account overview to see... Read More

How long will my order take to arrive?

Our shipping timeframes for majority of our international regions are: 

Tracked Standard Shipping 
EMS Express Tracked Shipping 

Please Email us for further shipping timeframe.

All orders will be dispatched from our warehouse within 1-3 business days.

*All shipping... Read More

My address is incorrect can you please change this?

Please contact or our WhatsApp team here as soon as possible. We can amend address details if your order hasn't already been processed by our distribution team. If your order... Read More

Will there be any customs fees or taxes?

Customs fees or taxes vary between individual countries. Additional taxes or customs fees may be applied at the port of entry at the recipient country.

If you are unsure about customs... Read More

I just placed my order can I change it?

If you require a change to your order, please contact or our WhatsApp team as soon as possible. You can request to change the size of your case or change... Read More

I asked for my order to be changed but it is still the same. Can this be replaced?

Unfortunately, we are not liable for changes to orders once they have been placed. We don't guarantee change requests can be fulfilled and we are unable to replace items once... Read More

I have received the incorrect product, what do I do?

In the rare instance, you believe you have been sent the incorrect item please email photos of the front and back of your items to

Please know MAISON de SABRÉ... Read More

The monogramming is incorrect, what do I do?

In the rare instance your monogramming is incorrect please send through your order number and photos of the incorrect monogram to

Are there any discount codes?

We do not currently have any discount codes. If we are to offer discounts please keep an eye out on our social media channels.

What color is the monogram?

Across our entire range, we stamp the monogram in gold or silver foil.

Please know that ALL MAISON de SABRÉ logos will remain in gold foil even when the silver... Read More

How many letters can I have monogrammed?

Maximum 4 characters with only English letters, numbers and the symbols: # . & and ♡

Do you monogram emojis?

We currently only offer the “love heart” emoji.
Simply click the “heart” button when completing your monogram.

Can my monogram be in a different language?

Unfortunately, we currently only allow English Alphanumeric characters to be monogrammed.

Can you monogram my business logo instead of initials?

We offer full customisation for our corporate customers. Please note minimum order quantities apply.

Please email your request to

Where are the initials monogrammed?

Your initials will be monogrammed depending on the product of your choice: 

- Top third of your Phone Case
- Bottom right corner of your Clutch 
- Centre of your card Holder 
-... Read More

I am not satisfied with my product, what do I do?

We perform quality checks on all of our products prior to dispatch and are confident that all orders are up to standard before being sent.

If you are dissatisfied with your... Read More

Can I cancel my order?

Unfortunately, once your order has been finalised we are unable to cancel and refund your order.

I changed my mind and want a different color. Can I return this?

Under no circumstances will monogrammed or customised products be accepted for return due to change of mind. We do not refund or exchange monogrammed or customised products unless the item... Read More

My item is faulty, what do I do?

In the rare instance your product is faulty or damaged please email with your order number and photos of the damages occurring.

Items that are damaged as a result of normal... Read More

What products do you sell?

We currently sell iPhone and Samsung phone cases, Clutches, Card Holders and a variety of Wallets in exclusive Maison de Sabré colour-ways.

What is included in the clutch?

The clutch will include a leather cardholder and also a leather wrist strap.

What iPhone sizes do you stock?

We stock the following sizes:

- iPhone 7/8 and iPhone 7/8 Plus
- iPhone X/XS
- iPhone XR
- iPhone XS MAX
- iPhone 11 
- iPhone 11 Pro 
- iPhone 11 Pro MAX

What Samsung Sizes do you stock?

Our Samsung range is available in Samsung S10 and S10+.

Will you bring out a wider range of colors and sizes for Samsung?

We are looking into bringing out a wider range in the near future. Please reach out to our team to let them know your requests.

What payment methods do you offer?

We currently accept American Express, Apple Pay, MasterCard, PayPal, and Visa.

My payment method is not working.

If you are having trouble with your payment, please ensure that you are using one of our accepted payment methods and that you have sufficient funds on your card.

Do you have AfterPay?

AfterPay is available to Australian and US customers only. With AfterPay you can pay for your order interest free and pay nothing upfront. Payments will be automatically taken from your... Read More

Do you accept Cash on Delivery?

No we don’t accept this form of payment. All orders must be purchased through our website and paid at the time of check out.

What leather do you use?

We use premium bovine pebble-grain leather.

As our products are all hand-made, every item is unique and there will be slight variations.

Caring for your Leather

With any natural product, your leather goods do require care to ensure they will be admirable for times to come.
Avoid rubbing your casing against rough or sharp surfaces to minimize... Read More

What does pre-order mean?

When purchasing a product on ‘pre-order’ you are reserving the product for when it is dispatched from our Distribution Center at a later date.

Shipping details for all products... Read More

Can I get an item when it’s sold out?

In some instances, sold out items will be restocked via our website. For more information please email

Do you have a warranty?

MAISON de SABRÉ has a limited warranty that covers manufacturers’ defects for 12 months and monogram defects for 3 months from delivery of item. This warranty covers faults in materials... Read More

What AirPods range do you have?

We currently have the AirPod and AirPod Pro in 8 different Color ways.

Will my AirPod case provide protection?

Our AirPod and AirPod Pro case has been engineered with GridGrip, a new lining material which ensures your case is completely secured and sealed around your AirPods, allowing your case... Read More

Can I charge my AirPods wirelessly with your case?

Yes. All our cases will allow you to still charge your AirPods wirelessly.

Will this case interfere with my normal AirPod functions?

No. Our AirPods case has been designed for a perfect, precision fit to allow for normal opening and closing. When the case is on, the base and lid are engineered... Read More

Will it still fit in my pocket?

Yes! Our AirPods case maintains an ultra-slim silhouette and retains the overall shape of your device, making it easy to fit in your pocket or bag.

Can't find an answer for your question?

Email Us

Email if you can't find your question and we will be in contact within 24 hours (Monday - Friday)

Call Us

Call us via WhatsApp or leave a message and we will get back to you ASAP

Can't find an answer for your question?

Email Us

Email if you can't find your question and we will be in contact within 24 hours (Monday - Friday)

Call Us

Call us via WhatsApp or leave a message and we will get back to you ASAP