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Personalize Now, Pay Later

Afterpay is available as a payment method to customers residing in America. It allows you to pay off your MAISON de SABRÉ products in equal fortnightly instalments, completely interest-free when you pay on time. Simply personalise your products, and select Afterpay at the checkout.

Split your purchase into 4 installments

Pay your first installment at the time of purchase, and the remainder every 2 weeks.

Pay nothing extra

All payments are interest-free and there are zero additional fees when payment is made on time. Afterpay will send you timely reminders to ensure there are no surprises.

Enjoy instant approval and shipment

Your order will be approved within seconds, and shipping proceeds as per normal.

Returns & Refunds Policy

 

We are confident your MAISON de SABRÉ product will be a quality companion. 


Return policy

Under no circumstances will monograms or customised products be accepted for return due to a change of mind. We do not refund or exchange.

MAISON de SABRÉ is not liable for incorrectly purchased products. If an item is incorrect, MAISON de SABRÉ is unable to exchange, replace or refund these products.

To be eligible for a return, your item must be NOT personalised, unused, and in the original packaging and not be permanently on sale and or purchased from The Outlet.

Shipping costs for approved returns are covered by the customer and are non-refundable. however, on some occasions we may reimburse the return shipping providing you confirm the shipping quotes with our online team and that it doesn't exceed $40USD.

If your product is deemed a manufacturing fault, MAISON de SABRÉ will replace your product as necessary, free of charge. Items that are damaged as a result of normal wear and tear are not considered to be a manufacturing fault.

To lodge a return you will need to contact the Client Services Specialists to obtain a Returns Authorisation number. Once you have received your Returns Authorisation number you will then need to download our returns form to fill out and enclose it in your package. Please click here to download the form.

 

Incorrect purchase or change of mind

MAISON de SABRÉ will not change any monogramming and aren't liable for incorrectly placed orders. 

Once an order has been finalised on our website, we’re unable to amend your order under any circumstances or cancel your order as we process your orders very quickly. Our system doesn't have a cancellation cool-off period.

We ask you to confirm your order before finalising your payment.


Refunds

MAISON de SABRÉ only provide a refund on non monogrammed items and approved by the Client Services specialists and must be sent within 14 days of delivery acceptance.

We do not refund, return or exchange monogrammed products. 


Warranty


If you believe your item is faulty you will need to follow the process of o
ur general warranty on our Leather only products.

Our warranty covers manufacturing and workmanship faults only, this doesn't include personalisation, or any damage/distortion caused by general wear and tear, misuse of product, or neglect to care for the leather appropriately. Our warranty also declines to cover any discolouration of the leather and hardware over time.

To make a warranty claim, your order must have been processed through our official website. Along with your claim, proof of purchase and photos of the manufacturing fault must be included. Without proof of default, your claim will not be covered under our warranty. We encourage you to contact our dedicated Client Services specialists by emailing contact@maisondesabre.com.

If your warranty claim has been accepted, your item will be replaced and your warranty period stands from the date of original purchase.

The MAISON de SABRÉ warranty sits alongside applicable consumer protection law. If you have purchased prior to the 30th of August, 2022, then you will be still entitled to the old warranty terms of 1 year. Any new orders will be on the new 6 month terms.

On the occasion if we need to access your item in person, we will need you to pay for the shipping with our carrier of choice and you will need to enclose the shipping receipt in the return package to have this reimbursed.


Lost in Transit/Damaged

If your product is lost in transit or damaged during transport, it is up to MAISON de SABRÉ discretion to potentially replace or offer a store credit for your product as a goodwill gesture.

MAISON de SABRÉ is not liable in any way for lost or missing parcels by your local postal service.


Stockists

Returns to MAISON de SABRÉ are for items purchased via our website only. If you have purchased via David Jones online, you will need to return through them.